Bad customer service
Downstairs my workplace, there’s a store called Xtreme Trinidad Limited that sells cellular phones. Yesterday, as some of my colleagues and I were leaving, we noticed they had new phones, so we rushed inside, and encountered a perfect example of poor customer service and salesmanship.
The Nokia 6300 had caught our eye, so I asked a natural question, “What features does it have?”.
The salesgirl, without raising from her seat or raising her head, said, “Everything”.
I responded with, “everything like what?”.
She answered, “Bluetooth… everything”.
Well, that was our sign to leave. Does she really expect people to shell out approximately TT$ 2,300.00 based on her very lacking sales pitch?
I think not, and this is where many stores in T&T get it wrong. Yes, I know that maybe the people don’t have the hottest salary or may not be motivated, but still it’s their job. It really doesn’t hurt to look someone in the eye, answer their reasonable questions, and give them the information they’re looking for so they can make a purchase decision. Really, these are basic steps to getting a sale.
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I’m horrified that she thinks she was giving you such a good description by saying “everything”, “Bluetooth and everything”, like if the phone has Bluetooth, then that must be everything. Congratulations on walking - that’s my answer to bad customer service as well.
A few years ago the same thing happened to me in an electronics store here. I walked in and asked the clerk about stereo receivers and he looked me up and down and asked me “when was I looking to get it”. “When” - like that was a factor in anything. I realized from that that how much effort he was going to put into showing me what they had was determined by whether or not he thought I was really going to buy it. So I told him I was looking to get one by the end of the week. That’s when he said, “well they all good, yuh know, they just have different features”. And brother man left it right there. So I walked out and bought my receiver somewhere else.