Customer relations
Bad customer service
Downstairs my workplace, there’s a store called Xtreme Trinidad Limited that sells cellular phones. Yesterday, as some of my colleagues and I were leaving, we noticed they had new phones, so we rushed inside, and encountered a perfect example of poor customer service and salesmanship.
The Nokia 6300 had caught our eye, so I asked […]
Customer relationship management in the Caribbean
Customer relationship management is key to attracting and keeping your customers. Often, effective communications hinges on understanding the psychology of human beings. We all like to belong, most of us like to be accepted, most of us like to be acknowledged, and if we’re paying you for a product or service, we most definitely like […]
Caribbean Airlines responds to online criticism
Caribbean Airlines seems to have some very expensive fares, according to the air travelling public. Just yesterday I was listening to Red96.7 FM, which was “catching kicks” about how expensive a one-way trip was. Similarly, the Barbados Free Press (BFP) blog has often noted the expensive fares. Caribbean Airlines, however, is quick to claim that […]
Putting the wrong label on your customers
I have four eyes, and like any other four-eyed person, I set out to get a new pair when necessary. So for the past week, I’ve been checking out spectacle stores looking for the glasses that will give me sufficient style and functionality.
So far, I haven’t been lucky. The one specs I found that I […]
